Payment and Refunds Policy
Payments are usually processed through PAYPAL. For more information about PAYPAL please visit the Paypal website. .
For materials delivered electronically, if you have any difficulty accessing or downloading any of the materials please let us know immediately through the our contact page Please let us know what product you purchased and when and a brief explanation of your download problem so that we can address it properly.
No Exchange – we do not offer an exchange on products unless your item was faulty and you return it for a replacement. Return shipping costs are your responsibility.
Refunds are not available on electronic products after delivery unless there is a fault in the download.
Shipping costs are not refundable. Damage to goods in transit is not our responsibility unless there was inadequate packaging.
Refunds are only available for faulty goods and not available simply because you changed your mind. Faulty goods should be returned for refund. We may agree to refund without return if you are able to provide sufficient proof the fault in those goods. Return shipping costs are your responsibility.
If you believe the goods you have received are faulty please contact us through the our contact page within seven (7) days of receipt of the item to request a refund.
Refunds are processed as soon as possible and paid using the same method of payment used by you to purchase the item. PAYPAL is usually prompt, but please allow for up to thirty (30) days for any refund to appear in your account.
The cost of postage is included in the payment amount shown to you at checkout. Some products are sourced overseas. Standard parcel rates will apply to international purchases. For international purchasers, any additional taxes or import duties are the responsibility of the purchaser.
Items are shipped within three (3) business days of purchase. Please contact us through the our contact page if you have not received your items within ten (10) days of the date of purchase if in Australia, and thirty (30) days if international.